1. General

1.1 Terveys Care, herein referred to as “we”, “us” or “our”, collectively mentioned as the “Website” https://terveyscare.com/. Through this platform, you, as a user (“User” or “Users” or “you” or “your”), can place orders to procure the Products and/or Services available from us.Top of Form

1.2 This Privacy Policy, along with the Terms and Conditions, oversees your utilization of the ‘Website’ and delineates our protocols concerning the gathering, utilization, revelation, processing, transfer, and retention of information furnished by you. By engaging, exploring, accessing, or making purchases via the ‘Website,’ you agree to adhere to the stipulations of this Privacy Policy. You also consent to the collection, retention, handling, sharing, disclosure, or transfer of your information as detailed in this Privacy Policy. We commit to employing User information solely as specified in this Privacy Policy. Any capitalized terms used herein, if undefined, bear the same meaning as assigned under the Terms.

1.3 This document constitutes an electronic record governed by the provisions of the Information Technology Act, 2000, and the related rules, along with amended provisions concerning electronic records in various statutes as per the amendments in the Information Technology Act, 2000. This electronic record is computer-generated and does not necessitate physical or digital signatures.

1.4 This Privacy Policy outlines the categories of information gathered from Users, including details regarding Sensitive Personal Data or Information (hereafter referred to as “Sensitive Data”). It delineates the purposes, methods, and channels of information utilization, as well as the individuals or entities with whom such information might be shared or transferred. At any time, you have the right to revoke your consent for the collection and utilization of your information, including Personal Information (defined later) or Sensitive Personal Data or Information. However, please be aware that withdrawing your consent might result in our inability to provide specific services you previously consented to. It’s important to note that withdrawing consent will not impact the processing of Personal Information based on your earlier consent before the withdrawal.

1.5 We encourage you to review our Privacy Policy. If you disagree with any aspects of the Terms or this Privacy Policy, we recommend refraining from using or accessing the “Website”.

2. Type of Information Collected

2.1 Your information may be requested each time you visit, access, use, or browse the “Website.” We may share and utilize this information in line with the guidelines outlined in this Privacy Policy. Additionally, we may merge it with other data to enhance our Products, services, content, and advertisements.

2.2 By using the Website, you agree to furnish accurate, up-to-date, and truthful information. You retain the right to access, modify, amend, or request deletion of your information in part or in full by contacting us.

2.3 The Website is not intended for minors. We do not intentionally gather Personal Information from Users under 18 (Eighteen) years of age. If we become aware of collecting Personal Information from an individual under 18 (Eighteen) years, we will take steps to delete that information promptly. If a parent or guardian discovers that their child has provided information on the Website without their consent, they should contact us for the removal of such data. If an individual below 18 (Eighteen) years uses the services against the Privacy Policy and Terms, we disclaim liability for any resulting damage or injury suffered by such individual.

2.4 From you, we may gather an array of details like your name, password, mailing address, phone number, email address, and contact preferences. This could encompass other interaction specifics with us or our affiliates. Such data, when combined with other available information, could potentially identify you (“Personal Information”). Personal Information may encompass your complete name, personal contact information, home address, email, gender, or date of birth.

2.5 Additionally, we might collect, receive, process, or store specific sensitive personal data or information, which includes but is not limited to:

• 2.5.1 Your password;
• 2.5.2 Financial details like bank account, credit card, debit card, or other payment instrument information;
• 2.5.3 Information about your physical, mental, or physiological health;
• 2.5.4 Any data connected to the aforementioned Personal Information categories given to us for service provision;
• 2.5.5 Any data received under these Personal Information categories, processed or stored based on a legal agreement or otherwise;
• 2.5.6 Biometric data;
• 2.5.7 Information linked to the above Personal Information categories provided for service;
• 2.5.8 (Collectively termed as “Sensitive Personal Data or Information”).

3. Use of Information Collected

3.1 We may utilize your information, including Personal Information and Sensitive Personal Data or Information, for the following objectives:

3.2 Establishing and granting access to your registered account on the Website.

3.3 Developing, delivering, processing, and enhancing our Products, services, and content to personalize and enhance your experience.

3.4 Notifying you about our Products, services, offers, updates, and upcoming events, including details regarding order confirmations, invoices, technical notices, and security alerts.

3.5 Conducting internal analysis and research, including auditing, data analysis, and research to enhance our Products, services, and customer communications.

3.6 Fulfilling legal or regulatory obligations or complying with requests from governmental or judicial authorities.

3.7 Addressing any inquiries, disputes, grievances, or complaints you raise regarding your use of the Website.

3.8 Detecting or monitoring any fraudulent or illegal activities on the Platform.

4. Disclosure of Information Collected

4.1 Occasionally, we may need to share the information we collect from you with our trusted third-party service providers. These providers assist us in facilitating services and Product purchases on the Website. For example, your information may be shared with third-party payment gateway providers to process transactions. Your use of the Website implies your consent to such disclosure with these third-party service providers. We ensure these providers abide by reasonable confidentiality obligations and maintain industry security standards for handling such information.

4.2 Your information may be disclosed if required by law, judicial decree, or when, at our discretion, we believe it’s necessary to protect our rights, and other Users’ rights, prevent harm to individuals or property, or combat fraud and credit risk.

4.3 We might disclose or transfer your information to a third party during the reorganization, asset sale, division, or transfer of our company, whether in part or as a whole. We guarantee that any party receiving this information will adhere to confidentiality and security measures at least as protective as outlined in this Privacy Policy. You will have the opportunity to opt out of such a transfer if the new entity’s handling of your information significantly differs from what’s outlined in this Privacy Policy.

4.4 For payment processes, a third-party payment gateway might require specific financial details such as your credit/debit card number or bank account information (collectively referred to as ‘Financial Information’). These details will solely be used for billing and payments by the third-party payment gateway providers. The collection and transmission of Financial Information are conducted through encrypted and secure digital platforms, complying with expected technology standards. Authentication and verification of this Financial Information are your sole responsibility, and we hold no liability or involvement in this process. We are not responsible for any actions or lapses of third-party payment gateway providers, including any breaches of their commitments. We’re also not obliged to intervene in disputes between you and these third-party providers.

4.5 While we employ security measures mandated by applicable laws to protect your Personal Information, Financial Information, and Sensitive Personal Data, it’s important to exercise caution while sharing such details online. Although we strive to safeguard your information, the internet is prone to security vulnerabilities.

4.6 Your data might be transferred, stored, or processed in a country different from your own. In line with the Privacy Policy, we retain the right to transfer your data outside your country for sharing or disclosure purposes. By using the Website, you consent to this data transfer across borders, including to our affiliates, subsidiaries, and partners. They must ensure a similar level of data protection as outlined in this Privacy Policy and India’s data protection laws. Such transfers may occur to facilitate service performance, Website operation, and Product provision as agreed upon between us and third parties.

5. Security

5.1 Safeguarding your Personal Information is a priority. We’ve implemented security protocols, regulations, and technical measures mandated by applicable laws. These include firewalls, transport layer security, and other electronic and physical security measures to protect your Personal Information from unauthorized access, misuse, disclosure, modification, loss, or destruction. When you provide information on the Website, it’s safeguarded by our security systems. We adhere to international standards and comply with relevant laws, rules, and regulations.

5.2 Your information is secured within restricted networks and is accessible only by authorized individuals who require it for the purposes outlined in this Privacy Policy. These authorized individuals are bound by confidentiality obligations.

5.3 Despite our best efforts to maintain a secure environment for your information, it’s important to acknowledge that complete security is not guaranteed. We cannot ensure absolute immunity from unintended disclosures or potential security breaches. You agree that we’re not liable for any security breach or actions of third parties who receive your Personal Information, or for events beyond our reasonable control, such as government actions, hacking, unauthorized access, system crashes, or encryption breaches.

6. Cookies Policy

6.1 When you access the Website, we receive information such as the site you came from, the sites you visit upon leaving our Website, your computer’s IP address, operating system, web browser type, email patterns, and internet service provider details. This data helps us analyze user trends and improve our services. Your personally identifiable information is not directly linked to your IP address unless permitted by you or required by law for service provision. However, we may share aggregate, non-identifiable information, excluding specific data, with advertisers, sponsors, investors, and partners to support business growth. The amount of information sent to us depends on your web browser settings, which you can check in your browser’s settings.

6.2 The Website uses temporary cookies that don’t store Personal Information. Information collected, that does not personally identify you (such as usage patterns), is solely owned by us and may be used for technical administration, user management, research, development, and similar purposes by us and third-party service providers.

6.3 You can adjust your web browser settings to delete or disable cookies. Disabling cookies on your computer or mobile device may limit access to certain parts of the Website.

6.4 We might permit other entities, such as third-party advertisement servers, agencies, or technology vendors, to display ads to you. While these ads may align with general user profiles, we don’t use Personal Information for targeted advertising. During ad service or service optimization, authorized third parties may place or identify a unique cookie on your browser.

6.5 We retain records of all communications, including voice calls and digital chats or emails with Users, for administrative, research, development, training, business intelligence, and user management purposes. Telephone records may be shared with third parties when legally required or to provide or assist Users with our services.

6.6 You agree to our use and publication of all testimonials and reviews you provide on the Website regarding our services or Products. We reserve the right to edit these testimonials and reviews, presenting edited or paraphrased versions on the Website. If you have any concerns about the publication of your testimonials or reviews, please feel free to reach out to us.

7. Opt-Out Policy

7.1 The third-party service providers, to whom we might share the information you provide, are prohibited from promoting their services or sending promotional emails. You have the option to opt out of receiving non-essential marketing communication from us or our partners.

7.2 To remove your contact details from our mailing lists and newsletters, you can click the ‘unsubscribe’ link in our emails or follow the provided instructions. Membership may be limited based on available contact information. Users will receive prior email notifications before any actions are taken.

8. Retention of information

8.1 We’ll keep your information for the duration necessary to achieve the purposes detailed in this Privacy Policy unless the law requires or permits a longer retention period.

9. Modification

9.1 We hold the right to change this Privacy Policy whenever necessary. Any modifications made will be reflected in the updated version of the Website. We advise reviewing this Privacy Policy on your visits to understand how your Personal Information is managed.

10. Governing Law

10.1 This Privacy Policy is governed by and construed per the laws of India. Any dispute arising from or related to this Privacy Policy is subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

11. Severability

11.1 Every section of this Privacy Policy should, wherever feasible, be interpreted to comply with applicable laws. If any provision is deemed unlawful or invalid, that specific part will be ineffective to the extent of its illegality or invalidity, without affecting the rest of the provision or the remaining portions of this Privacy Policy.