1.1 Terveys Care, herein referred to as “we”, “us” or “our”, collectively mentioned as the “Website” https://terveyscare.com/. Through this platform, you, as a user (“User” or “Users” or “you” or “your”), can place orders to procure the Products and/or Services available from us.Top of Form
1.3 This document constitutes an electronic record governed by the provisions of the Information Technology Act, 2000, and the related rules, along with amended provisions concerning electronic records in various statutes as per the amendments in the Information Technology Act, 2000. This electronic record is computer-generated and does not necessitate physical or digital signatures.
2. Type of Information Collected
2.2 By using the Website, you agree to furnish accurate, up-to-date, and truthful information. You retain the right to access, modify, amend, or request deletion of your information in part or in full by contacting us.
2.4 From you, we may gather an array of details like your name, password, mailing address, phone number, email address, and contact preferences. This could encompass other interaction specifics with us or our affiliates. Such data, when combined with other available information, could potentially identify you (“Personal Information”). Personal Information may encompass your complete name, personal contact information, home address, email, gender, or date of birth.
2.5 Additionally, we might collect, receive, process, or store specific sensitive personal data or information, which includes but is not limited to:
- 2.5.1 Your password;
- 2.5.2 Financial details like bank account, credit card, debit card, or other payment instrument information;
- 2.5.3 Information about your physical, mental, or physiological health;
- 2.5.4 Any data connected to the aforementioned Personal Information categories given to us for service provision;
- 2.5.5 Any data received under these Personal Information categories, processed or stored based on a legal agreement or otherwise;
- 2.5.6 Biometric data;
- 2.5.7 Information linked to the above Personal Information categories provided for service;
- 2.5.8 (Collectively termed as “Sensitive Personal Data or Information”).
3. Use of Information Collected
3.1 We may utilize your information, including Personal Information and Sensitive Personal Data or Information, for the following objectives:
3.2 Establishing and granting access to your registered account on the Website.
3.3 Developing, delivering, processing, and enhancing our Products, services, and content to personalize and enhance your experience.
3.4 Notifying you about our Products, services, offers, updates, and upcoming events, including details regarding order confirmations, invoices, technical notices, and security alerts.
3.5 Conducting internal analysis and research, including auditing, data analysis, and research to enhance our Products, services, and customer communications.
3.6 Fulfilling legal or regulatory obligations or complying with requests from governmental or judicial authorities.
3.7 Addressing any inquiries, disputes, grievances, or complaints you raise regarding your use of the Website.
3.8 Detecting or monitoring any fraudulent or illegal activities on the Platform.
4. Disclosure of Information Collected
4.1 Occasionally, we may need to share the information we collect from you with our trusted third-party service providers. These providers assist us in facilitating services and Product purchases on the Website. For example, your information may be shared with third-party payment gateway providers to process transactions. Your use of the Website implies your consent to such disclosure with these third-party service providers. We ensure these providers abide by reasonable confidentiality obligations and maintain industry security standards for handling such information.
4.2 Your information may be disclosed if required by law, judicial decree, or when, at our discretion, we believe it’s necessary to protect our rights, and other Users’ rights, prevent harm to individuals or property, or combat fraud and credit risk.
4.4 For payment processes, a third-party payment gateway might require specific financial details such as your credit/debit card number or bank account information (collectively referred to as ‘Financial Information’). These details will solely be used for billing and payments by the third-party payment gateway providers. The collection and transmission of Financial Information are conducted through encrypted and secure digital platforms, complying with expected technology standards. Authentication and verification of this Financial Information are your sole responsibility, and we hold no liability or involvement in this process. We are not responsible for any actions or lapses of third-party payment gateway providers, including any breaches of their commitments. We’re also not obliged to intervene in disputes between you and these third-party providers.
4.5 While we employ security measures mandated by applicable laws to protect your Personal Information, Financial Information, and Sensitive Personal Data, it’s important to exercise caution while sharing such details online. Although we strive to safeguard your information, the internet is prone to security vulnerabilities.
5.1 Safeguarding your Personal Information is a priority. We’ve implemented security protocols, regulations, and technical measures mandated by applicable laws. These include firewalls, transport layer security, and other electronic and physical security measures to protect your Personal Information from unauthorized access, misuse, disclosure, modification, loss, or destruction. When you provide information on the Website, it’s safeguarded by our security systems. We adhere to international standards and comply with relevant laws, rules, and regulations.
5.3 Despite our best efforts to maintain a secure environment for your information, it’s important to acknowledge that complete security is not guaranteed. We cannot ensure absolute immunity from unintended disclosures or potential security breaches. You agree that we’re not liable for any security breach or actions of third parties who receive your Personal Information, or for events beyond our reasonable control, such as government actions, hacking, unauthorized access, system crashes, or encryption breaches.
6. Cookies Policy
6.1 When you access the Website, we receive information such as the site you came from, the sites you visit upon leaving our Website, your computer’s IP address, operating system, web browser type, email patterns, and internet service provider details. This data helps us analyze user trends and improve our services. Your personally identifiable information is not directly linked to your IP address unless permitted by you or required by law for service provision. However, we may share aggregate, non-identifiable information, excluding specific data, with advertisers, sponsors, investors, and partners to support business growth. The amount of information sent to us depends on your web browser settings, which you can check in your browser’s settings.
6.2 The Website uses temporary cookies that don’t store Personal Information. Information collected, that does not personally identify you (such as usage patterns), is solely owned by us and may be used for technical administration, user management, research, development, and similar purposes by us and third-party service providers.
6.3 You can adjust your web browser settings to delete or disable cookies. Disabling cookies on your computer or mobile device may limit access to certain parts of the Website.
6.4 We might permit other entities, such as third-party advertisement servers, agencies, or technology vendors, to display ads to you. While these ads may align with general user profiles, we don’t use Personal Information for targeted advertising. During ad service or service optimization, authorized third parties may place or identify a unique cookie on your browser.
6.5 We retain records of all communications, including voice calls and digital chats or emails with Users, for administrative, research, development, training, business intelligence, and user management purposes. Telephone records may be shared with third parties when legally required or to provide or assist Users with our services.
6.6 You agree to our use and publication of all testimonials and reviews you provide on the Website regarding our services or Products. We reserve the right to edit these testimonials and reviews, presenting edited or paraphrased versions on the Website. If you have any concerns about the publication of your testimonials or reviews, please feel free to reach out to us.
7. Opt-Out Policy
7.1 The third-party service providers, to whom we might share the information you provide, are prohibited from promoting their services or sending promotional emails. You have the option to opt out of receiving non-essential marketing communication from us or our partners.
7.2 To remove your contact details from our mailing lists and newsletters, you can click the ‘unsubscribe’ link in our emails or follow the provided instructions. Membership may be limited based on available contact information. Users will receive prior email notifications before any actions are taken.
8. Retention of information
10. Governing Law